What methods of payment do you accept?
We accept all major credit cards including American Express, Visa and MasterCard. You can also pay using Paypal, Amazon Pay, Apple Pay, or with a Centre Pointe Gift Card.
How can I cancel or make changes to order?
Unfortunately orders cannot be cancelled after they are placed. However we are happy to help if you need to make any changes and will do our best to accommodate. Please email us at firstname.lastname@example.org with requests.
Do you offer gift wrap?
Absolutely! We are happy to help you send a gift to someone special. Simply add into the comments/notes section on your order when checking out the details and gift wrap request. We can also write handwritten notes if desired. Just let us know!
Do you offer expedited shipping?
We are happy to expedite your order if you need it by a certain date whenever possible. Orders placed past 1pm will not be eligible for overnight shipping and will be processed on the next business day. Send us an email at email@example.com or call us at the store 508-228-4900 and we can adjust the shipping method that we use for your order.
What shipping carriers do you use? Can I request a specific one?
Typically we use both UPS and FedEx. We use USPS when the item is being shipped to a P.O. Box. If there is a carrier you prefer or one that does not work for you - please let us know!
What is your return policy?
We hope you are happy with your order but in the event of any issues we are able to work with you. Our return policy is store credit within 14 days on non-used and non-customized products. If an item is listed as final sale it cannot be returned. Larger furniture pieces and custom orders are not eligible for return or refund. If a clothing item does not fit we can absolutely swap the size for you whenever available. If an item arrives damaged please contact us with images and a detailed description of the incident and we will work with you to resolve the issue and replace the broken item. Please email us or call with specific questions at firstname.lastname@example.org or call us at the store 508-228-4900
Do you offer Gift Cards?
Yes we do! We offer Centre Pointe branded gift cards in boxes with a note enclosure. These can be for any amount and we can also ship these directly gift wrapped and packaged to the receiver. The gift cards do not expire and can be used both online & in-store.